Case Studies
The business problem, the work delivered, and what changed.
Rolling Out AI with Policy and Guardrails
Evaluated AI platforms, wrote the governing policies, and rolled out Claude and Copilot Studio agents with training, access controls, and version-controlled configuration.
Governing AI-Assisted Development
Wrote a development policy, reference guide, documentation checklist, and repo template so people could build with AI under clear rules instead of outside them.
An AI Triage Agent for IT Support
Built an agent that reads each new support ticket, investigates with live data, and suggests a fix, with every change gated behind technician approval.
Connecting AI to Business Systems with MCP
Built a Model Context Protocol server that gives Claude secure, role-aware access to ticketing, remote support, networking, warranty, and Microsoft 365 data.
Building and Maintaining a Cross-Platform Mobile App
Grew a mobile product to more than 50,000 lifetime sales on iOS and Android, rebuilding it as platform needs changed and keeping it current for years.
Automating Employee Onboarding
Turned HR submissions into account provisioning and coordinated follow-up, reducing repeated data entry while keeping IT review in place.
Rolling Out Endpoint Detection Across a Domain Network
Deployed Microsoft Defender for Business to workstations and servers, managing it from Intune without forcing device enrollment, with alerts feeding the service desk.
Keeping a Large Device Fleet Clean with Intune
Automated device cleanup, standard naming, app packaging, and configuration across a distributed multi-office fleet using Intune proactive remediations.
Building a Business IT Foundation
Replaced a basic office network and disconnected computers with centralized identity, segmented networking, virtual servers, and documented operations.
Moving Email and Files to Microsoft 365
Established business email and cloud collaboration, then moved shared files beyond the office network to support remote work.
Custom Software for League Operations
Built scheduling, live scoring, and payout tools around an existing registration platform.
Automating Vendor Data Collection
Scheduled vendor data retrieval and delivery to SharePoint, with recovery tools for historical data and interrupted runs.
Modernizing Field Service Workflows
Moved a service business from legacy software and paper work orders to a vendor-supported platform with mobile field workflows.